Digital transformation is most successful when technology is designed around the people who use it. We are looking to speak with experienced Senior UX Consultants for future opportunities to help shape user-centred digital solutions that deliver meaningful outcomes for both users and organisations.
This is an exciting opportunity to work at the intersection of user experience, business change, and digital transformation, helping clients understand user needs, improve service experiences, and design solutions that are intuitive, accessible, and effective. Working across a range of projects and sectors, you will play a key role in ensuring that the voice of the user remains central to decision-making throughout the design and delivery lifecycle.
About the Role
As a Senior UX Consultant, you will lead user-centred discovery and experience design activities, working closely with stakeholders, business analysts, architects, and technical teams to understand how users interact with services, systems, and processes.
You will conduct user research through interviews, workshops, and contextual inquiry, gathering insights that help shape future-state solutions. Using these insights, you will develop user personas, journey maps, service blueprints, and experience maps that clearly articulate user needs, behaviours, and pain points.
Working collaboratively across multidisciplinary teams, you will help translate business requirements into user-centred design recommendations, ensuring that usability, accessibility, and adoption considerations are incorporated throughout the solution design process. You will also facilitate usability reviews, validate concepts with end users and stakeholders, and contribute to the development of business cases, change assessments, and future operating models from a user experience perspective.
Your Impact
In this role, you will help ensure that digital solutions are designed with a deep understanding of the people who use them. Through user research and discovery activities, you will uncover valuable insights that influence decision-making and help organisations create more effective, accessible, and engaging services.
By identifying user needs, frustrations, and opportunities for improvement, you will support the design of experiences that drive higher levels of usability, adoption, and satisfaction. Your work will help bridge the gap between business objectives and user expectations, ensuring that digital investments deliver meaningful value and achieve intended outcomes.
Through collaboration with stakeholders, technical experts, and delivery teams, you will contribute to transformation programmes that improve business processes, enhance service delivery, and create more user-focused organisations. Ultimately, your expertise will help shape solutions that are not only technically effective but also intuitive, inclusive, and aligned with the needs of the people they serve.
About You
You are an experienced UX professional with a passion for understanding user behaviour and creating experiences that deliver real value. You enjoy working collaboratively with stakeholders and multidisciplinary teams, combining research, analysis, and design thinking to solve complex problems.
You will bring:
- Experience in user-centred design and UX research methodologies
- Strong stakeholder engagement, workshop facilitation, and requirements discovery skills
- Experience developing personas, user journeys, service blueprints, and experience maps
- Knowledge of usability testing, accessibility standards, and inclusive design principles
- Experience creating wireframes and prototypes using tools such as Figma, Adobe XD, or Sketch
- Strong analytical and communication skills, with the ability to translate user insights into actionable recommendations
- Experience supporting digital transformation, business change, or enterprise technology programmes
Desirable:
- Experience working within utilities, infrastructure, energy, transport, or other asset-intensive sectors
- Exposure to service design, organisational change, or customer experience improvement initiatives
- Familiarity with agile delivery environments and multidisciplinary project teams
Most importantly, you are curious about how people interact with technology, passionate about improving user experiences, and committed to creating solutions that balance user needs with business goals.
Why Join Us?
- We put people first: We're proud of our friendly, inclusive and collaborative environment where everyone feels valued and driven to succeed.
- We are driven to achieve: Named in the top 50 companies to work by Glassdoor 2025. Recognised by Corporate Knights as one of the world's top 10 most sustainable companies 2025. Named ‘Best Place to Work’ and ‘International Consulting Firm of the Year’ at the NCE Awards 2024.
- We do what is right: Industry leading training and development as well as paid for professional subscriptions. A professional progression plan, supporting you to become chartered.
- Growth: We're on an exciting growth journey across the UK - we want you to be part of it!
- Great Benefits: Competitive salary, bonus schemes, enhanced pension plan, annual leave with the option to buy/sell additional days, private medical insurance, group income protection & life assurance included as standard as well as discounted gym membership and lots more.
- Hybrid / Flexible working: Enjoy a healthy work-life balance with our hybrid approach to flexible working.